At Rosa Mae, we value your satisfaction and aim to make your shopping experience seamless. If you are not completely satisfied with your purchase, we provide a clear refund policy to assist you.

Return Conditions

You can return items within 30 days of the delivery date.
Returned items must be unused, undamaged, and in their original packaging, including all tags and labels.
A valid proof of return from the shipping carrier is required to process the refund.

How to Return an Item

Contact our customer service team or visit our return portal to initiate your return.
Pack the items securely in their original packaging and include any accessories or documentation provided with the order.
Ship the package to the return address provided during the return process, and ensure you obtain a receipt or tracking number from the shipping carrier.

Refund Process

Once we receive your proof of return and verify the condition of the returned item(s), your refund will be processed within 72 hours on business days.
Refunds will be issued to the original payment method.
You will receive an email notification once your refund has been processed.

Important Notes

Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.
Certain items, such as gift cards, sale items, or personalized products, may not be eligible for a refund. Please refer to the product page for specific details regarding return eligibility.
If a return is lost or damaged in transit and proof of return cannot be verified, refunds may not be processed.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

Contact Us

If you have any questions or need assistance, feel free to reach out to our customer service team. We are here to help and ensure a smooth return process.

Thank you for shopping with Rosa Mae.

Legal Entity: BLSH Worldwide Limited
Trading Name: Rosa Mae

Registered Address:
Unit 1603, 16th Floor
The L. Plaza
367-375 Queen's Road Central
Sheung Wan, Hong Kong

Company Registration Number: 76977833

Customer Support Contact:

Email: hey@rosamae.com
Online Contact Form: rosamae.com/help-contact
Phone: +1 302 558 4617
Customer Service Hours:
Monday to Saturday: 9:00 AM – 5:00 PM (Local Time)
Sunday, Closed

For inquiries or assistance, please reach out via email, phone, or our online contact form. Our dedicated team is available during business hours to provide support and answer your questions.