Shipping Policy for Rosa Mae

At Rosa Mae, we strive to provide you with the best shopping experience. To achieve this, we have established an efficient and environmentally conscious shipping policy. Below are all the details on our shipping procedure:

Shipping Information

Free Shipping
At Rosa Mae, we always offer free shipping, regardless of the size or value of your order. We believe that transparent pricing with no hidden costs contributes to a better shopping experience for our customers.

Processing Time:
- All orders are processed and shipped within 1-3 business days. Once your order is processed, you will receive a shipping confirmation with tracking information.

Delivery time
- The average delivery time is 7-11 business days. This may vary depending on the destination and any customs processes.

Our Sustainable Supply Chain

We pride ourselves on our sustainable shipping chain, shipping products directly from the country of manufacture to the customer. By shipping directly from our manufacturer, we significantly reduce CO2 emissions. This direct shipping process eliminates unnecessary intermediate steps, which not only reduces delivery time, but also minimizes the carbon footprint of our logistics.

In addition, we work with logistics partners who support environmentally friendly practices. Our packaging is carefully chosen to be as environmentally friendly as possible, using recyclable and sustainable materials. This approach allows us to contribute to a greener future while providing you with the highest quality products.

Shipping partners

We work with reputable shipping partners to ensure that your orders arrive safely and on time. Some of our partners include:
- DHL
- UPS
- YunExpress

Tracking of Orders

After shipment, you will receive a tracking number that allows you to track your order online. The tracking number will be sent to the email address you provided with your order. This allows you to track the status of your shipment in real time.

Problem with Shipping?

If you experience any problems with your order, such as delays or damage in transit, please contact our customer service team at hey@rosamae.com We are ready to help you and provide an appropriate solution.

Shipping from country of manufacture

Our products are shipped directly from our manufacturer. By shipping directly from the manufacturer, we reduce CO2 emissions and contribute to a more environmentally friendly logistics chain. This also means that you receive products directly from the source, which contributes to the quality and authenticity of your purchases.

Customs and Import Duties

Orders may be subject to import duties and taxes levied once the shipment reaches your country. Any additional charges for customs clearance are the responsibility of the recipient. We have no control over these charges and cannot predict what they will be, as customs policies vary widely from country to country.

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Thank you for your confidence in Rosa Mae. We strive to deliver your orders as quickly as possible and with the utmost care. If you have any questions about our shipping policy, please do not hesitate to contact our customer service department.

Kind regards,

Rosa Mae's Team