Frequently asked questions

Your order number can be found in several places for your convenience:

• In the order confirmation email sent to you immediately after your purchase
• In the shipping confirmation email when your order is dispatched

Please note that order confirmation emails are always sent automatically after a successful purchase. If you don't see it in your inbox, we recommend checking your spam or junk folder as sometimes these important emails can be filtered there. Your order number is essential when contacting our support team about your purchase, so we recommend keeping it handy for quick reference!

We offer a variety of convenient payment options to make your shopping experience as smooth as possible! Rosa Mae currently accepts:

All major credit cards (Visa, Mastercard, American Express, Discover)

• Apple Pay
• Google Pay

All transactions are processed through secure payment gateways to ensure your financial information remains safe and protected. If you experience any issues during checkout, please don't hesitate to contact our support team at hey@rosamae.com for assistance.

Rosa Mae offers free shipping on all orders within the US! We're focused on providing the best possible service and delivery experience to all of our customers. This allows us to ensure quick shipping times and maintain our high standards of customer care.

For orders within the US, you can typically expect your package to arrive within 6-9 business days after dispatch. Orders to certain remote locations or during peak seasons may take a little longer. Rest assured, once your order ships, you'll receive a confirmation email with tracking information so you can follow your Rosa Mae pieces on their journey to you! We work with reliable shipping partners to ensure your beautiful garments reach you as quickly as possible.

Most packages are delivered within 6-9 business days of ordering, with a maximum delivery time of up to 15 days in rare cases. If you haven't received your order within this timeframe, please don't worry! Contact our support team at hey@rosamae.com with your order number and we'll investigate the status of your package right away. We'll work with our shipping partners to locate your items and provide you with updated information. Your satisfaction is our priority, and we're committed to ensuring your Rosa Mae pieces reach you as soon as possible!

Yes! We're happy to offer free standard shipping on all orders! We believe our beautiful clothing should reach you without unnecessary extra costs!

No, there are no customs fees to worry about when ordering from our website! Since we ship worldwide, our customers don't have to deal with any unexpected customs charges, import duties, or international taxes. This means the price you see at checkout is exactly what you'll pay—no hidden fees or surprise charges later. We believe in transparent pricing and making your shopping experience as smooth and enjoyable as possible!

If your order appears to be lost in transit, please don't worry! Contact us right away at hey@rosamae.com Rest assured, we are committed to promptly addressing the situation and ensuring a swift resolution for you. Your satisfaction is our top priority, and we will work diligently to resolve any issues that may arise during shipping!

Tracking your Rosa Mae order is simple! Once your order ships, you'll receive a confirmation email with your tracking number and a direct link to follow its journey. You can visit our Track my order page to view real-time updates on your package's location. If you have any questions about your tracking information, our customer care team is always ready to assist you.

We process orders quickly to ensure you receive your beautiful Rosa Mae pieces as soon as possible. If you need to modify or cancel your order, please contact our customer service team immediately at hey@rosamae.com We'll do our best to accommodate your request if your order hasn't been processed yet. For orders that have already been prepared for shipping, we may not be able to make changes, but we're happy to assist with returns once you receive the items.

We offer a 30-day return policy, because we want you to love your Rosa Mae pieces! If you're not completely satisfied with your purchase, you can return unworn items in their original packaging within 30 days of delivery. To start the return process, please contact our support team at hey@rosamae.com Our friendly team will provide you with all the necessary information and return instructions. Please note that return shipping costs are the responsibility of the customer and are not covered by Rosa Mae. We understand that sometimes things just don't work out as expected, and we're here to make the return process as smooth as possible for you despite these costs.

The first step is to contact our support team at hey@rosamae.com In your email, please include your order number and the reason for your return or exchange. Our team will respond promptly with detailed instructions tailored to your specific situation and provide all the necessary information to complete your return. Please note that customers are responsible for return shipping costs—Rosa Mae does not cover these expenses. This personalized approach allows us to better assist you and ensure a smooth, hassle-free experience. Please note that all returns must be initiated within our 30-day return window, and items should be unworn with all original tags attached.

Absolutely! If you love the style but need a different size or prefer another color, we're happy to help with an exchange. Simply follow the same return process and specify which size or color you'd like instead. Please note that exchanges are subject to current stock availability.

We kindly ask that all returned items be unworn, unwashed, and in their original condition with all tags attached. Items should be returned in their original packaging to ensure they arrive safely back to us. This helps us maintain our high quality standards and allows us to quickly process your return or exchange.

We kindly request that you carefully inspect your order upon receipt. If you discover any defects, damage, or if by any chance you receive an incorrect item, please contact us at hey@rosamae.com right away. To help us resolve the issue quickly, we ask that you include clear photos showing the defect. These images are essential for our quality control process and help us provide the best possible solution for you. Your satisfaction remains our utmost priority, and we're committed to making things right!

Finding your perfect Rosa Mae fit is easy with our detailed size guide! You'll find size charts on each product page that provide specific measurements for that particular item. We recommend taking your current measurements and comparing them to our size chart for the most accurate fit. Remember that different styles may fit differently, so always check the specific product's size guide. If you're between sizes or have any questions, our customer care team would be delighted to help you choose the right size!

Yes, we do! At Rosa Mae, we celebrate women of all shapes and sizes. Our collections include an inclusive size range, typically from XS to 5XL, because we believe every woman deserves to feel beautiful and confident in premium, well-designed clothing. We're constantly working to expand our size offerings and ensure our pieces flatter every figure, regardless of size.

For the most accurate measurements, we recommend using a soft measuring tape. Measure your bust at the fullest point, your waist at the narrowest part (usually around your belly button), and your hips at the widest point (typically about 8 inches below your waist). For a more detailed guide with visuals, visit our "Size Guide" page. Taking correct measurements ensures you'll get the perfect fit when ordering your Rosa Mae pieces!

If your Rosa Mae piece doesn't fit quite right, don't worry! We offer easy exchanges for different sizes within our 30-day return window. Simply contact our customer care team, and they'll guide you through the exchange process. We want you to feel absolutely confident and comfortable in your Rosa Mae clothing, and finding the right fit is an essential part of that experience.